Delivery Information

How long will my order take?

We aim to deliver your order as soon as possible.

As a guideline, we aim to despatch your order within 1-3 business days for UK delivery of non-personalised items. Personalised items will vary by quantities and how busy we are but we will aim to dispatch as soon as we can - generally within 7-12 business days. Please bear this in mind when placing your order. If you do need your order faster or by a specific date, please get in touch and ask. We will do our best to accommodate. 

International delivery times will vary by product and country. We will aim to deliver your item as soon as we possibly can but cannot specify delivery times for each specific country. In our experience, standard delivery takes an average of 3 weeks, but we cannot guarantee this. 

Whilst we endeavour to ensure timely deliveries, once orders are posted there are things we cannot control. Please note that we cannot accept returns or provide refunds for ordered delivered late. Delivery times are not guaranteed. International shipments may be subject to customs inspections and this may delay delivery. We cannot be held resposible for these instances and ask you keep track of your order for any additional information that may be required by customs regulations of the receipient country. 

Delivery Options


  • Standard up to £5: £1.95
  • Standard £5-£34.99: £3.95
  • Standard £35 and up: FREE
  • First Class up to £34.99: £4.95
  • First Class £35 and up: £6.95

European Union

  • Standard: £14.95

Rest of the World

  • Standard: £23.95

Delay, Loss or Damage to your Order

If your order is delayed, you think it may be lost or it arrives damaged, please get in touch with us via e-mail within 30 days of the order date. This will allow us to investigate and start a claim if needed. Please bear in mind that diferent couriers have different policies when it comes to claims, but we will inform you and keep you updated of anything you may need to know it this did happen. We can assure you we will be doing our best to solve the problem!

If a "safe place" for the delivery is requested, we cannot be held responsible if it goes missing after it has been delivered. This is completely up to you, but we recommend opting for delivery to your work place if possible or a friend/neighbour to be on the safe side. This also ensures they are not left outside where they can get wet in the rain!

Return to Sender

If you are out when delivery is attempted, a card will be left to ask you to re-arrange delivery or let you know of their next attempt. On failure of this, the item will be returned to us. If this does happen, we will let you know as soon as we can and we will need to charge for delivery again. 

International Orders

We cannot accept responsibility for lost items that are not tracked so we highly recommend opting for the first class option if you require tracking. 

Some countries will charge a tax, depending on the value of the parcel arriving in their country. It is the responsibility of the BUYER to be aware of these possible charges and to pay them if/when charged. We will not accept any responsibility for customs or import charges and any delays this may cause.

Returns & Refunds


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: Dragon's Wharf, Dragon's Lane, Sandbach, Cheshire, CW11 3PA. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Changing or cancelling an order

You have the right to cancel your order within 7 business days from the date you placed your order provided it has not been dispatched. To cancel your order please contact us in writing within this timeframe. In certain circumstances, in particular with bespoke and personalised orders, we reserve the right to apply a cancellation fee.

If you would like to amend your order and the order has not been dispatched then we can take payment for the extra items and send all items out together. If your order has already been dispatched then we cannot add any further items and you will be required to place an additional order with a separate shipping fee.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

PLEASE NOTE: Personalised items do not qualify for returns or refunds unless there has been an error on out part, which we will assess on a case by case basis.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

Colour and Print Disclaimer

Please note actual colours may vary. It’s important to note that they may look different on a real product than what you see on your computer monitor. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the products as life-like as possible, but please understand the actual colour may vary slightly from your monitor. Print result is dependent on many factors, including the paper type, the degree of whiteness and the grain direction, climatic conditions at the printing site, such as temperature and air humidity. Colour deviations may also happen for larger print runs where handmade papers from different batches must be used. We cannot give guarantee of 100% colour matching to your product (include re-print) at all. These factors will NOT constitute a reason for complaint.

Although we use the latest technology for our production, there are still tolerances for cutting, guillotining, folding, double sided print alignment; which the customer should accept. Up to 3mm of double sided aligning, cutting and folding tolerance is deemed to be acceptable and does NOT constitute a reason for complaint.

Still got questions?

If you have any other questions that you couldn't find an answer to on this page, please email us at and we will be happy to help.